Tire Tech
Coupled Forces Why using less weight is not a shortcut In our July issue on page 26, the article titled “Less Weight, Great Balance” (or at www.brakeandfrontend.com) answered a lot of questions, but it also brought up some new ones. The article was on the new technology that many new balancers are featuring that can
High-Performance Brake Pads
Friction and Fiction “I would like a more aggressive or high-performance brake pad.” If you work at a typical shop you will hear this statement at least once a week. It is a complex request that requires a line of questioning to flush out what the customer wants, needs and expects. “Aggressive”, “high performance” and
Viewpoint: Salary and Benefits Survey
The automotive repair industry beats national averages. I recently received the preliminary results for our 2006 industry survey and the results are very promising for our industry. The full results will be in the September issue of BRAKE & FRONT END, but I am going to share with you the results that receive the most
Travel Troubles En Route to the Big Easy
It sounds like a bad barroom bet: Buy a $250 car and drive it from New York to New Orleans and back. This is what a recent cross-country rally did when it challenged 28 competitors to take on the roads in a junker, jalopy or beater for the top prize of $1,500. The inaugural running
Viewpoint: Net Neutrality
Bigger issue than Right to Repair? Imagine that you are logging onto your usual websites for repair and parts information to fix a vehicle. OEM vehicle repair websites and other resources are crawling along or do not even work at all. When you try to access your parts supplier website, it does not come up
Viewpoint: Borrowing Brains
Can I borrow one of your tools? When you work as a technician, you hear this phrase far too often. Sometimes, it is a legitimate need. They may be asking for a tool that they need in a pinch and they might buy the tool for next time. But, you always have the chronic borrowers.
Viewpoint
I recently bought a 1967 AMC Rambler American for a “beater rally” that will take the car from New York to New Orleans (www.baberally.com). The 1,500 mile trek is not that extraordinary, but when you consider that it must be done in a $250 car, it takes on a whole new dimension. Also, the more
Communicating with Customers about Brake Pads
The common brake job is getting more difficult to sell every day. Every shop is confronted with competition offering brake jobs for lower prices. Also, vehicles and brake pads are becoming more advanced. With these trends influencing the marketplace, how can a shop maximize and grow its revenue from the lowly pad replacement and turning
Viewpoint, AAMCO, Cottman, Monro, Procare: With Size Comes Responsibility
In the past month, we have seen some historic events in the world of undercar service. The reunification of Cottman and AAMCO and the acquisition of ProCare by Monro Muffler have changed the landscape of the undercar service industry. Some people say that the Cottman and AAMCO deal was a shocker. When Rich Silva (Cottman)
Selling Services: Anti-Seize & Studs
Last month I received a great letter from one of our readers. He was absolutely livid about the story “Double Hit” in our February issue. Ed from the Cherokee Garage in Beckwourth, CA, pointed out several incorrect items in the article. In the article, it was advised that a light coating of anti-seize could be
Publisher’s Perspective
Thank You
A Brief History
In 1931, people thought Edward S. Babcox was insane for launching a magazine in the middle of the great depression. But, 75 years and almost 900 issues later, BRAKE & FRONT END is still going strong. For the past few months, I have been reading back issues of BRAKE & FRONT END non-stop. In musty