In a society that is increasingly becoming accustomed to instant gratification (you can find just about any information with a quick Google search), it should come as no surprise that the motto at Mark’s Auto Service in Rockford, IL, is, “We fix it all, right here, right now!”
In a day and age where Internet presence is often expected, Gross & Stevens, a preeminent brake and wheel service repair shop in Visalia, Calif., is bucking the trend and focusing on something else: good, old-fashioned customer service.
In today’s ever-changing digital media landscape, with thousands of tweets per minute and videos going viral every day, it’s becoming more and more important for shop owners to stay on top of marketing technology. Ron Haugen, owner of Westside Auto Pros in Des Moines, IA, has seen first-hand how a well-mastered, intentional social media plan can attract new customers.
Harley’s Automotive: Resilient North Dakota Shop Bounces Back After Severe Flooding; Stays True to Core Values
When residents and business owners in the Souris River Valley were told last May that a flood was imminent in the coming weeks as a result of heavy rains and snow runoff, the owners of Harley’s Automotive Center in Minot, ND, sprang into action.
When Joe Marconi finished high school, he did what most recent graduates do: He enrolled in college on the advice of his guidance counselor. But he quickly found out that route to higher education wasn’t for him. But that wasn’t the end of learning for Marconi; far from it. The owner of the garage he was working at encouraged him to keep learning to be the best in his profession.
We present an update on shop owner Steve Louden, who was first featured in ImportCar 30 years ago. While many things have changed since Steve opened Louden Motorcar Services, Inc. in Dallas back in 1977, one thing hasn’t: integrity. It’s what has helped him build a customer base that trusts him implicitly to ensure that their Mercedes, BMWs and Porsches are repaired quickly
Power of a Comfy Couch We’ve all been there — stuck in a less-than-desirable waiting area. Maybe you look at one every work day! I remember one in particular where I was afraid to even sit down. Empty pop cans littered the shelves; dirt was visible on just about every surface. And yes, this was
When technician Frank Maier lost his right eye in a shop-related accident 36 years ago, the phrase “Personal Protective Equipment” (PPE) was a relatively new concept mandated by the Occupational Safety and Health Act of 1970. He’d be the first to tell you though, that wearing eye, hand and ear protection while working in an
Starring at an auto show near you, it’s “The 40-Year-Old Volvo,” a tale of a 1966 1800 that just keeps running, and running, and running. . . By Debbie Briggs, Contributing Writer When Irvin Gordon bought his sporty red 1966 Volvo 1800, or P1800 as it’s known in Europe, on June 30, 1966, he had
Precision Incorporated: The Facts Owners/Consultants: Mike and Chris Klinger Locations: Tucson, AZ Shop Stats: 4,000 square feet, 9 bays, 9 lifts Employees: 1 service manager, 1 parts manager, 2 service advisors, 6 technicians Recognition by Phoenix-based dealer Showcase Honda as its single largest purchaser of Honda genuine parts in the state of Arizona is a
In business for almost 10 years, Joe Stephens puts his customers first. Quality repairs keep them coming back – and telling their friends and family. For Illinois shop owner Joe Stephens, it’s not just about fixing cars. His goal is to not only provide his customers with quality repairs, but to educate them as well.
When it comes to advertising, Jason Abbott does it all: TV commercials, mailers, phonebook listings, newspaper and local school event sponsorships. And for this independent repair facility in Tujunga, CA, it works. “I’m the busiest shop around here,” says Abbott, who co-owns Jason’s Automotive Specialty Shop with his wife, Roxanne. “Even when times are real