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Bosch to Offer Shop-Ware Management, Customer Interaction Platform

The new partnership will provide independent Bosch Car Service shops in North America with special access to the Shop-Ware platform.

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Bosch Automotive Aftermarket has invested in San Francisco-based Shop-Ware, Inc., the shop management and customer retention platform. The new partnership will provide independent Bosch Car Service (BCS) shops in North America with special access to the Shop-Ware platform while allowing Shop-Ware to further invest in its system. This will enable Shop-Ware offer additional third-party software integrations and an accelerated features roadmap to provide the best repair shop experience behind and in front of the counter.

Shop-Ware was founded in 2013 to provide a point-of-sale, shop management software and third-party integration solutions to automotive aftermarket repair shops. The system allows shops to customize it to their needs, including customer access to job status, financial reporting, workflow management, technician productivity, estimating, online parts ordering and more.

With the Bosch investment, all North American BCS shops will receive access to tailored systems, which integrate with current offerings, such as the extra rewards program, as well as exclusive access to future features. The added benefit to BCS member shops help them maximize productivity and workflow processes, while equipping them with unique features to help grow their businesses.

The Bosch Group’s strategic objective is to create solutions for a connected life, and to improve quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.” Investing in Shop-Ware will further enhance the Bosch portfolio in the aftermarket and create opportunities for long-term sustainability within the independent repair shop market.

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Link: Shop-Ware, Bosch

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