The first step to a smooth ride and well-balanced tire has nothing to do with the balancer.
Courtesy of ShopOwner
The best tire in the world can’t fix a poor balance procedure and worn-out tooling. We have an opportunity to elevate the level of customer experience in our industry that takes nothing more than a few minutes of time and a commitment to using proper procedures and tools. And guess what? Your customer is more than willing to pay for it. Intrigued? Read on to learn what you can do in your shop to generate higher gross profit and lower comebacks.
Customer relations are crucial; a single negative encounter can lead to consequences.
Providing your customer with the correct group size and type of replacement battery is more important than ever.
If you get one percent better each day for one year, you’ll end up 37 times better by the time you are done.
Shops that use technology effectively will increase customer service and improve internal processes to boost satisfaction.
Improving your shop airflow is only a benefit, unless you like to spend more time, work harder and make less money.
A reflash power supply is not designed to jumpstart the vehicle.
EQ is the EV brand for Mercedes. It is the equivalent of Audi’s Etron or VW’s iD brands.
With the instant power of the internet, a complete list of tool manufacturers and company information is at your fingertips.