BOLT ON TECHNOLOGY, in partnership with Matco Tools, announced that Intercourse Automotive 4×4, located in Intercourse, PA, is the winner of the “What’s a Photo Worth” contest, commemorating the 20 millionth repair photo uploaded and shared with a customer using BOLT ON’s Mobile Manager Pro software.
The winning photo of a frozen actuator, along with notes, was uploaded and shared with a customer by Intercourse Automotive technician, Arty Best, to highlight the vehicle’s problem and explain the repair recommendations. The winning picture is a perfect example of how BOLT ON’s solutions empower repair shops to improve transparency and build trust with their customers.
“I am thrilled to learn that we were the shop to upload the winning photo,” said Alvin Esh, owner of Intercourse Automotive 4×4. “We believe in honest repairs and thoroughly explaining service recommendations to our customers. BOLT ON’s Mobile Manager Pro strengthens our commitment by highlighting problem areas with photos and videos. Auto repair is a highly competitive business and as an independent, family-owned shop, we look for ways to innovate. BOLT ON arms us with technology solutions that improve communications with our customers.”
Intercourse Automotive 4×4 will receive a prize package of Matco tools valued at $3,000 which includes a 10-piece Top Torque II screwdriver set, rechargeable flood light, four-drawer heavy-duty service cart and 1Ž2 inch composite impact wrench. Since most technicians are responsible for purchasing their tools, Esh plans on giving the new tools to his next apprentice technician as a means of jump-starting his/her career.
“We couldn’t be happier for Alvin and his team,” said BOLT ON TECHNOLOGY’s Founder and CEO Mike Risich. “Intercourse Automotive 4×4 has been one of our most prolific and productive customers. They appreciate the value of showing as well as telling a vehicle owner the ‘why’ behind their repair recommendations. This milestone of exceeding 20 million photos signals how technology is impacting the industry. We are grateful to the 5,000 shops who rely on our technology as well as Matco Tools who shares our mission to bring continual innovation to auto repair shops.”