Loss Prevention: Responding to Automobile Safety Recalls

Loss Prevention: Responding to Automobile Safety Recalls

When a safety recall is issued by an auto manufacturer, potential risks can extend beyond the manufacturer and affect other automotive businesses. It's important for automotive businesses to have a plan of action in place to help address potential issues arising from recalls that can have an immediate impact on their inventory or fleet.

When a safety recall is issued by an auto manufacturer, potential risks can extend beyond the manufacturer and affect other automotive businesses. It’s important for automotive businesses to have a plan of action in place to help address potential issues arising from recalls that can have an immediate impact on their inventory or fleet.

This bulletin will provide recommendations to help auto dealers, fleet managers and service and repair shops respond to auto safety recalls.

When To Go Public
Many vehicle issues affect non-safety related systems and can be addressed during regular vehicle maintenance service visits. However, when defects affect the safety components or systems on specific models, or models manufactured during specific model years, manufacturers must take action to warn owners and the public of potential safety concerns.

To communicate this information, manufacturers are required file a public report describing the safety-related defect or non-compliance witha motor vehicle safety standard, the corrective action being taken and provide warnings to the public, and any involved or related parties.

Manufacturers also need to notify the National Highway Traffi c Safety Administration of any vehicle safety recalls.

Addressing the Problem
First and foremost, we encourage you to follow the manufacturers’ advice and prioritize the repair of consumer vehicles first, followed by dealer inventory. If you operate a dealership, you should be prepared to establish a specific action plan on how to implement, check and verify that the repairs were performed correctly and completely.

Detailed service and repair records should be maintained, copied and stored electronically with the necessary backup in place to reproduce the records in the event of a fire or other possible physical damage.

A detailed process of service and repair records should include who fixed the car, what procedures and tests were completed and by whom, when they were completed, and a confirmation of the work by the service manager to verify it was done correctly. Documentation of the process will help ensure your dealership is following the manufacturers’ instructions.

Recommendations
Due to the quickly changing circumstances and complexities of recalls, business owners should consider the following actions until appropriate repairs can be made:
Franchised Auto Dealers
• Do not sell, rent, loan or lease any of the recalled vehicles, NEW or USED.
• If you are a franchised dealer not affi liated with the recalling manufacturer, send all used/pre-owned inventories affected by the recall and to an authorized repair facility.
• Suspend the use of recalled demonstrators, service loaners and furnished autos to employees, clients, family members,
institutions, sponsored events and any other individual or business.
• Suspend the practice of test drives on affected inventory.
• Recall any rental fl eet vehicles in use from the factory or that you independently own and rent as part of a fl eet
rental program.
• Notify customers bringing recalled vehicles into your business for service that their vehicle is subject to the recall, and make repairs immediately. In addition, you should provide customers with a printed recall notification and ask them to sign a disclosure statement acknowledging receipt.
• Continually monitor the manufacturers’ web site for the latest information

Independent Auto Dealers
• Remove all used/pre-owned inventory affected by the recall and send to an authorized repair facility.
• Suspend the use of recalled demonstrators, service loaners and furnished autos to employees, clients, family members,
institutions, sponsored events and any other individual or business.
• Suspend the practice of test drives on affected inventory.
• Review past sales records, identify recalled vehicles, then contact the customer and refer them to a franchised auto
dealer or other authorized repair facility.
• Notify customers bringing recalled vehicles into your business for service that their vehicle is subject to the recall,
provide them with a printed recall notifi cation and ask them to sign a disclosure statement acknowledging receipt.
• Do not attempt to provide an interim remedy of your own or any repairs not specifi cally directed by the manufacturer.
• Continually monitor the manufacturers’ web site for the latest information

Automotive Service & Repair Businesses
• If you are an owner of an independent repair facility, you should follow the advice and direction as provided by the
manufacturer.
• Notify customers bringing recalled vehicles into your business for service that their vehicle is subject to the recall, provide them with a printed recall notifi cation and ask them to sign a disclosure statement acknowledging receipt.
• Do not attempt to provide an interim remedy of your own or any repairs not specifi cally directed by the manufacturer.
• Continually monitor the manufacturers’ web site for the latest information.

More Information
For more information on how you can protect your business, contact your Zurich account executive or call 800-840-8842
ext. 7449. Or visit online at www.zurichna.com/zdu.

For more information about automotive recalls and safety concerns, visit the manufacturers’ website or the National
Highway Traffic Safety Administration, www.nhtsa.dot.gov.

Other automotive-related resources:
www.consumeraffairs.com/automotive
www.nada.org

This Loss Prevention Bulletin was compiled from sources believed to be reliable for informational purposes only. No
information contained herein is intended to constitute legal advice and accordingly, you should consult your own qualified
legal counsel to address your particular circumstances and needs. Zurich is not providing legal advice and assumes no
liability concerning the information set forth in this bulletin. The subject matter of this publication is not tied to any specific insurance product nor will adopting these policies and procedures ensure coverage under any insurance policy.

Source: Zurich American Insurance Company

You May Also Like

Tools in the Eye of the Beholder

We’re here to help you see all the tools, so you can invest wisely.

"The best investment is in the tools of one’s own trade.” – Benjamin Franklin. Needless to say, I agree. We all spend our careers investing in the tools we need to do the job, but, sometimes, based on the situation, the tools we choose differ and occasionally come from unexpected sources.

Brake Lathe Basics

Resurfacing drums and rotors is a machining process with its own specific guidelines.

Refrigerant Oil Has to Be Right

Oil type is just as important as oil capacity.

Three bottles of refrigerant oil
Top 5 Tools: Steve Coffell, Auto World, Hazelwood, MO

Steve Coffell, a technician at Auto World in Hazelwood, MO, says his Top 5 Favorite Tools are: Related Articles – Matco Debuts 5-Piece Purple Screwdriver Set – Mayhew Debuts New Fluorescent Handled Screwdrivers – Snap-on Lights Up the New Year with New Lighting Tools   OTC Genisys Touch – Quick scan, bidirectional control Snap-on VANTAGE

Wheel Bearing Adjustment Tools & Equipment

A wheel bearing that’s out of adjustment can reduce bearing life and can affect more than just the bearing. It’s important to adjust the wheel bearing endplay to the proper specifications. If the bearing set is adjusted too loose or too tight, it can cause the bearing to fail prematurely. There are a few types of assemblies, so using correct procedures and tools will ensure a comeback-free wheel bearing installation.

Other Posts

Multimeter Accuracy: How Important Is It?

Multimeter accuracy is critical for EV diagnostics.

multimeter
More Than A Scan Tool

Scan tools serve as indispensable diagnostic hubs, offering access to a wealth of resources, from OEM technical bulletins to community-documented repairs.

scan tool
Battling Stress and Burnout

Here are some quick tips for managing stress and avoiding burnout in the fast-paced automotive repair industry.

Nadine Battah
EV Acronyms and Terminology

Electric vehicles (EVs) are here to stay and there’s a lot to learn.

EV