Mitchell 1 announces it has added a DataProtection feature to its Manager/ManagerPlus and TeamWorks programs. The new service provides daily database backup to a secure Mitchell 1 data vault, with the ability to fully restore a shop’s database in as little as a few minutes.
“The purpose of our new DataProtection feature is to protect a shop’s most valuable asset; their customer and vehicle database,” said Ken Burdette, Mitchell 1’s product manager for DataProtection. “When a disaster occurs, or a computer crashes, a shop loses their ability to communicate with their customers. Without some kind of data protection system in place, all of their contact information is lost, including previous estimates, recommended services and vehicle history; it’s all gone. But, with Mitchell 1’s new DataProtection feature, all of that can be easily restored. This is one less thing that the shop owner has to worry about.”
The DataProtection program is simple to set up. Manager/ManagerPlus and TeamWorks customers download the program to their computer and answer a set of unique security questions to ensure that no one else has access to their database.
In the event that the database needs to be recovered, customers choose from several recovery options that could include: data from the last three days, data going back to the previous Sunday or data going back to the end of the previous month. Mitchell 1 technical support reps will help customers determine which data recovery option best fits their needs, and then Mitchell 1 handles the entire restoration process.
For more information on Mitchell 1 products and services, automotive professionals can log onto the company’s website at www.mitchell1.com.