10 Brake Comeback Solutions
Nothing is worse than a customer returning to your shop after a brake job complaining of a noise or performance issue. These comebacks can be frustrating because they cost your shop’s productivity and reputation. Continue reading for 10 tips that can help you solve a brake comeback due to noise in less time.
New Raybestos Brand Brake Parts Released for Acura and Volvo
Affinia Group has announced that brake pads, calipers and rotors have been added to the Raybestos brakes catalog for 2013 Acura and Volvo models.
7 Brake Myths Busted
There are some myths about brake pads, rotors and hydraulics that need to be busted. These myths can hurt and hinder a technician’s ability to diagnose and solve some brake problems and customer concerns. On the surface, some of these myths make sense. The logic can seem sound and explain a problem, but they do not resolve the real issues with a brake system.
Performing a Brake Job on a 2002-2009 Chevrolet Trailblazer
The Chevrolet Trailblazer is based on the GMT 360. The brake system on the Trailblazer is not groundbreaking by any means, but there are some intricacies technicians should be aware of on this common platform. The front brakes utilize dual piston calipers with phenolic pistons. The most important thing to remember when replacing the pads on this vehicle is to replace the hardware.
Affinia Endorses Proposed SAE Brake Rotor Standard
In addition to its public endorsement of the proposed standard, Affinia has formally requested that the National Highway Traffic Safety Administration (NHTSA) adopt a federal vehicle safety standard for brake rotors based on the recently completed work by the SAE subcommittee.
Chrysler Tech Tip: Highway Speed Vibration Caused by Tinnerman Nuts
The customer may experience vehicle vibrations which are commonly felt in the steering wheel. A number of vehicles may have been shipped with wheels that do not have the relief cut to accommodate the Tinnerman push nuts used during vehicle assembly.
Tech Feature: Subaru Service Essentials
My stint at being a service advisor for a number of dealer service departments over the years gave me a lot of experience in “bundling” services into a package. Having a service plan or “menu” built value for the customer. It also provided the service department with reliable income. Though there are good and bad points to service menus, the basic idea is a good one, and works well for any kind of automotive service or repair facility.
WORLDPAC Becomes Exclusive North American Distributor of Pilenga Brake Rotors
WORLDPAC has been named the exclusive North American distributor of Pilenga brake rotors for Asian, European and domestic nameplates.
Tech Feature: Solving Brake Pedal Pulsation Complaints
Reoccurring pulsation complaints are perhaps the second most common reason a customer returns after having brake service. The brakes operate normally for the first 3,000 to 6,000 miles, but then the customer notices a high-speed pulsation when getting off the exit ramp on his way to work one morning. The customer returns to the shop with the pulsation complaint and leaves with usually one of two “fixes” – the rotors being machined or replaced. The usual explanation given the customer is that the rotors “warped.”
Tech Feature: Nissan Undercar Noise and Vibration Repairs
When it comes to Nissan undercar work, Import Specialist Bob Dowie discusses the first challenge you face and that is selling the work. While he uses the word “selling,” what you are actually doing is making the customer aware of issues that need to be addressed to maintain the reliability and, more importantly, the safety of their vehicle.
Beck/Arnley Adds Zimmerman Rotors to Brake and Chassis Product Module
Beck/Arnley announces it has added Zimmerman Rotors to its brake and chassis product module to give professional service technicians another option when it comes to repairing foreign nameplate vehicles.
Tech Feature: Performing the Complete Brake Job
The problem with routines is that we tend to – you guessed it – fall into a routine. Because the braking system on many modern imports is integrated into other systems like vehicle stability control (VSC) and traction control, modern braking systems must meet minimum levels of performance. For that reason alone, short-cutting a brake repair with substandard procedures and materials is a recipe for future comebacks.