Joe Stephens, Author at TechShop Magazine
Shop Management: Loaner Cars

Weighing The Benefits Against The Costs Although most shop owners have considered making loaner cars available to their customers, the potential problems associated with offering this service may have scared you away from the idea. I’ve found that the convenience factor of having a small loaner fleet far outweighs the cost, maintenance, gas and liability

Shop Management: Securing Repeat Business

One formula for success is to get your customers to become repeat purchasers. There are a number of factors involved in getting this to happen: outstanding service, quality parts, competitive pricing and an attempt to “under-promise and over-deliver.” Making a customer a repeat customer all begins with a test drive and performing a thorough check

Shop Management: Good Vibrations

A Few Cost-Effective Updates Will Make a Big Difference to Your Technicians and Customers First impressions are everything, especially when it comes to new customers. The appearance of your shop is not only important to your customers, but it’s where your techs spend most of their time. If you want to make those two groups