New Oil Change Invoice Requirements For Shops
Your customer invoices might have to list the engine oil type, brand and other related information, according to a new recommendation by the U.S. Commerce Department’s National Institute of Standards and Technology (NIST) and the National Conference of Weights and Measures (NCWM). These recommendations became effective July 1, 2013, for states that approve, and are outlined in a section known as the Uniform Regulation for the Method of Sale of Commodities. But, it is still not clear how these recommendations will be enforced.
ASE L1: Understanding Scan Tool Modes
Section B, Item 8 of the ASE L1 certification task list states:
“Interpret OBD II scan tool data stream, diagnostic trouble codes (DTCs), freeze-frame data, system monitors, monitor readiness indicators, and trip and drive cycle information to determine system condition and verify repair effectiveness.” What ASE is talking about are the modes of OBD II scan tool protocol. Modes are usually denoted by a dollar sign and a two-digit number.
‘Cash For Clunkers’ Cars Are Now Your Stimulus Package
In 2009, the Car Allowance Rebate System (CARS) or “Cash for Clunkers” incentivized drivers to trade in their gas guzzlers for more efficient vehicles. Most of these 690,114 vehicles are now four years old and have almost 50,000 miles on the odometer. This is a sweet spot you can’t ignore.
Gonzo’s Toolbox: Lost In The Owner’s Manual
Hardly a day goes by when I’m not changing oil in a car. It’s a simple task to perform, but, today, you must also reset the oil reminder system. The procedure varies from model to model and year to year. Sometimes, I figure that since I’m right there by the car, I might as well find the owner’s manual and look up the procedure myself. But, for some reason, not one manufacturer can come up with a method of putting the information in one convenient spot.
Brake Job On 2000-2006 Chrysler Sebring
The second-generation Chrysler Sebring brakes are problem free when compared to the previous generation. There are very few reports online about pulsation problems that seemed to plague the previous generation. The 2000-2006 Sebring front brakes can have different caliper designs depending on the engine and model year, and even if it is a convertible. Make sure the parts store has all the information before you order parts.
Publicity: Sometimes Better Than Advertising
I am a believer in “guerrilla marketing,” which is a strategy that allows us to compete with the big guys, without going head to head with them. Most of us cannot compete on the same level as a large dealership or national account, and we shouldn’t. It’s actually more important to find what the competition is doing and do the opposite.
5 Tips On Handling Price Shoppers
In order for people to buy from you, three things need to occur: they need to like you, trust you and view you as a credible expert. Accordingly, the first thing you need to sell to any caller is you; not your shop, or any repair. The best way to accomplish this goal is by smiling, answering the phone with a salutation, providing the caller with your name and the name of your company, and then ending with a question that invites a response.
If You Haven’t Seen That Long-Time Customer For A While, Don’t Send A Service Reminder!
If you haven’t heard from a customer for a longer than usual period of time, pick up the phone and give them a call! Years ago I developed a really easy way to start the conversation without sounding awkward or as though we were just looking for additional sales.
Time To Expand Your Business?
With today’s uncertainty, and with all the restraints that lenders have put into place, this still may be the best time for you to expand your business. It’s during these times that many of your competitors will struggle, hunt for a way out, and find that there are no buyers.
6 Tips To Reducing Comebacks
Comebacks kill. There’s no denying it. While we can never eliminate all comebacks, we can work to reduce them. The more you reduce comebacks, the more money you put to your bottom line. I want to share with you six tips that I use in my shop.
Brembo Honors Niki Lauda During Formula One Italy Grand Prix
On the occasion of Formula One Italy Grand Prix at Monza circuit, Alberto Bombassei, Brembo chairman, and Bernie Ecclestone, Formula One Management Limited (FOM) chairman, presented Niki Lauda with the “Bernie Ecclestone Award” for 2013.
‘Get Dirty’ Weekend A Big Hit With Federated Customers
It was another great weekend of fun, excitement and racing as the winners of the “Get Dirty with Kenny and the Two Guys” sweepstakes learned from the king of dirt, Kenny Schrader himself, the intricacies of dirt track racing. As an added bonus to this year’s event, Kevin Byrd and Willie B., hosts of the Federated-sponsored television show Two Guys Garage, were on hand to film some of the weekend’s activities for a future episode of the GAC Network show.