Uncovering Potential Repair Issues On Mazda3
In this article, we’ll take a look at routine services on a Mazda3 and some of the more common problems that may be uncovered as they are performed. Our shop has always subscribed to 30,000-, 60,000- and 90,000-mile major service intervals with oil changes and inspections at a maximum of 5,000 miles. That may not exactly match the factory recommendations, but it works well for our customers and us, and covers all of the recommended services.
Interrogations Should Revolve Around Vehicle Problems, Not The Ability Of The Technician To Solve Them
Occasionally, I’ll have a new customer approach the service counter not just to have their car repaired, but also to interrogate every part of my process in finding the solution. More often than not, these customers are referrals from another repair shop or previous customer. I seldom get interrogated by someone who has seen an advertisement or drove by the shop and stopped in for repair.
Snap-on Offers ETHOS Plus Training Solutions Modules On Website
Snap-on has added ETHOS Plus Training Solutions modules to its website to help professional technicians learn to use the many features and capabilities associated with Snap-on’s latest scan tool. The ETHOS Plus training modules cover platform, tools and settings, trouble codes, data, previous vehicles and data, and OBD-II.
Snap-on Father’s Day Gift Guide Makes Shopping For Dad Quick And Easy
What Dad wouldn’t want Snap-on for Father’s Day? From hand tools to power tools and tool storage to diagnostic equipment, the new Snap-on Father’s Day Gift Guide features unmatched gift ideas for tool-loving Dads everywhere. The special pricing in the Snap-on Father’s Day Gift Guide is valid until June 30, 2013. Customers can learn more about by contacting their participating Snap-on franchisee or representative or visiting Snap-on’s website.
Collaboration Is The Key To Improving Aftermarket/OEM Partnerships
The TechShop team recently attended the Equipment & Tool Institute’s ToolTech. The annual event brings representatives from across the aftermarket industry together with the OEMs to share their insights and concerns about the future of the aftermarket.
MACS 2013 Mobile A/C Update Clinic Book Now Available
Service shop owners and technicians who were unable to attend a MACS Mobile A/C Update clinic this spring can now purchase the MACS 2013 Mobile A/C Update manual from the Mobile Air Conditioning Society (MACS) Worldwide.
Aftermarket Suppliers Proud Of NCMA Cataloging Recognition
The National Catalog Managers Association (NCMA) recently presented the Catalog Excellence Awards to the best examples of automotive cataloging in multiple media at its 40th Annual Knowledge Exchange conference, held earlier this month in St. Louis.
Tech Feature: Dissecting The Control Module – PCMs, TCMs And BCMs
With the complexity of automotive electrical systems increasing steadily, manufacturers have developed troubleshooting trees and strategies to make it easier for technicians to diagnose problems. These steps and strategies are very helpful for technicians when followed, but they can also prevent them from using their cognitive skills.
New Research on QR Codes and Mobile Apps: What Consumers Want
DMEautomotive (DMEa), a science-based automotive marketing company, recently released new survey findings on how — and how much — auto service customers are interacting with QR codes and mobile apps. The data also reveals which content and functionality customers most desire from a service center offering. With roughly half of all Americans now toting a
Editor’s Notes: Smartphone As A Tool? App-solutely!
Readers submit the smartphone apps they use in the bays and behind the counter.