Snap-on Awards Winners of ‘More Answers, Faster’ Contest and Sweepstakes
Snap-on announces Tim McGuire of Economy Automotive Services in Pittsburgh, PA, is the grand prize winner of the “More Answers, Faster” contest and sweepstakes. McGuire is the recipient of $1,000 for sharing his story about how his Snap-on SOLUS PRO diagnostic tool solved a recurring EVAP issue in a customer’s Chrysler ’02 Caravan.
Tool Tip: MIL Is Illuminated, DTC P1776 Set
This bulletin involves selectively erasing and reprogramming the 2004 or 2005 Powertrain Control Module (PCM) or the 2003 Transmission Control Module (TCM) with new software and performing the TCM Quicklearn procedure with the DRBIII.
Tech Feature: Courage Under Misfire
Generally, when a customer brings a vehicle into a shop that has a misfire concern, they will describe it as bucking, jerking or loss of power. They also may describe it, depending on the cause, as a jerking when they take off from a start, but smoothes out once the vehicle gets moving. They may tell you the check engine light has been flashing.
Snap-on Adds Diagnostic Product Forum to Website
When Snap-on recently redesigned its diagnostics website, they made many functional improvements to make it easier for visitors to learn about the company and its product offerings. One new feature that was added to the site is the diagnostics product forum, which includes several bulletin boards where users can share their diagnostic tool questions, suggestions, ideas and success stories.
LAUNCH Promo Special Includes Free Super-16 Connector
For the first quarter of 2011 (Jan.1 –March 31st), LAUNCH will be running a promo special on the X431 Tool (PN# 301100034). All X431 Tools sold within Q1 2011 will now come with a Super-16 connector free of charge.
Uniformity in Uniforms
In Pittsburgh, a man awaits a trial for manslaughter. He is, or was at the time, a technician for a repair shop. He had been assigned inspect the brakes on a Dodge Caravan. The driver of the van had brought the vehicle to the shop for a brake inspection because the brakes “did not feel right.”
DEWALT Screwdriver Provides Performance, Ergonomic Features
DEWALT announces the launch of its 12 Volt MAX* Lithium Ion 1/4″ Screwdriver Kit (DCF610S2) as part of the new 12 Volt MAX* cordless platform. The screwdriver is compact yet powerful enough to handle a variety of professional jobs.
Service Solutions: Electrical Problems – Invisible Targets
To correctly diagnose invisible electrical challenges, sometimes, it literally takes all we know plus patience, suggestions from others and maybe a little luck. This story began innocently enough with an overheating complaint on the first vehicle. The second had intermittent flickering headlights and instrument cluster gauge fluctuations, so it was an obvious challenge. We will attempt to convey what was learned in locating the target causes of these electrical challenges.
Tech Feature: Mazda Brake and Chassis Repair Essentials
Every job should start with the customer interview. When the appointment is made, it’s important that some questions that will help ensure a successful job get answered. The first question to ask is why the customer thinks the brakes need service. What is obvious to us is a mystery to the customer so it’s important that we establish what it is that has the customer concerned. There is nothing more disappointing to a customer than to spend money on a repair and not have their concerns addressed.
OTC Celebrates 85 Years of Innovation
The 85th anniversary of the founding of Owatonna Tool Company (now the OTC brand of SPX Corporation) is now being celebrated and will be marked by the placement of large, colorful historical banners at the Automotive Aftermarket Products Expo (AAPEX) 2010 show scheduled for Tuesday, Nov. 2, through Thursday, Nov. 4, at the Sands Expo Center, Las Vegas, NV.