Customer relations are crucial; a single negative encounter can lead to consequences.
No matter how old it was, or who it belonged to, every time you got inside an old VW Beetle, it had a unique smell.
Every now and then, I get tunnel vision during diagnostics, and forget to think about the big picture.
When pranks went from hurting someone’s pride to hurting people or property, they quickly lost their luster.
We find ourselves playing the role as listeners, counselors, advisors, and compassionate, caring people.
Just when you thought you knew almost every part of a car, you learn something new.
Should brake light bulbs really be that involved to replace? Lights are a safety item that should be easy for anyone to do.
Why is it when you need to remove a center console, jellified soda residue is holding it in place tighter than the screws?
Like many technicians, I try organize my tools, yet I still find myself looking for a way to make it better.