Customer Relations
Customer relations are crucial; a single negative encounter can lead to consequences.
That ‘Old Car’ Smell
No matter how old it was, or who it belonged to, every time you got inside an old VW Beetle, it had a unique smell.
The Human Connection
The human connection beats self-checkout when it comes to understanding.
Don’t Forget the Basics
Every now and then, I get tunnel vision during diagnostics, and forget to think about the big picture.
The Hand Cleaner Blues
Technicians want a cleaner that gets the job done.
Smoke, Whistle, Laugh
When pranks went from hurting someone’s pride to hurting people or property, they quickly lost their luster.
Let Me Get My Violin
We find ourselves playing the role as listeners, counselors, advisors, and compassionate, caring people.
Speed vs Quality in Automotive Repair
Quality is number one. Don’t sacrifice your standards.
Not a Pry Bar or Punch: Welcome to the Funnel
Just when you thought you knew almost every part of a car, you learn something new.
Not a Pry Bar or Punch: Does it Really Have to be That Hard?
Should brake light bulbs really be that involved to replace? Lights are a safety item that should be easy for anyone to do.
Not a Pry Bar or Punch: A Whole New Definition of Dirty
Why is it when you need to remove a center console, jellified soda residue is holding it in place tighter than the screws?
Not a Pry Bar or Punch: Can We Have Too Many Tools?
Like many technicians, I try organize my tools, yet I still find myself looking for a way to make it better.
