Talking Shop: Weighing In on In-Shop Cataloging
Paper catalogs have their place, but in-shop electronic catalogs are changing the repair shop/store dynamic. For the past 35 years, Harry, the archetypal, second-generation shop owner, has been telephoning Joe, the archetypal counterman, to order parts. And for 35 years before that, it was Harry’s father Clyde who owned the shop and was placing the
Beware: There’s a New Kid on the Block
You just never know who your next competitor will be. Think beyond the import specialist shop down the road and the franchised service outlet around the corner. Think retail. Think J.C. Whitney & Company, the giant direct marketer of name-brand automotive parts and accessories, providing “everything automotive” with more than 100,000 items covering more than
Performing Hyundai Maintenance and Profiting From It
Like so many other late-model vehicles, the Hyundai vehicle lineup won’t necessarily keep your bays busy with “repair” work, but can present you with profitable maintenance opportunities. We can no longer afford to let any opportunity for service go unnoticed, and hope that the customer will come back for the next job. It’s an important
Internal Engine Repairs: Begin with Diagnosing Engine Failure Culprits
Saab engine technology has evolved through the years, but the same basic design of the original B202 engine is still used in today’s Saabs. When the 16-valve 2.0L engine (B202) was developed in 1984, I was one of 10 people chosen from the East Coast area by Saab in the United States to attend a
Carley’s Corner: Sorry Charlie, No More Free Auto Repair Advice
As technical editor for Babcox, I frequently receive e-mails and letters from readers who ask me for free auto repair advice. Most of these requests are not from professional automotive technicians, but from motorists who have seen one of our publications while visiting a service facility somewhere. One guy in particular seems to think I’m
Built-In Brains: Engine Analyzers Combine the Capabilities of Many Diagnostic Tools into One
When most people think of an engine analyzer, they think of a big box console with automated test capabilities that can detect a wide variety of faults. There are still some machines like these today, but many of the features of a traditional engine analyzer are now available in top-of-the-line scan tools. An engine analyzer
Technician Health and Safety: The Most Important Tool You’ll Ever Own
The life of an automobile technician is filled with many short- and long-term health hazards. The health offenses that I can recall throughout my career include: cuts to the hands, arms and face; burns on my hands and arms; flying debris in my eye; squirting fluid in my eye; breathing car-generated dust; breathing excess car
Marketing Mufflers: Muffler Replacements Are a Fast, Easy Way to Improve Your Shop’s Bottom Line
Have muffler inspections become a low-priority undercar service in your shop? With the introduction of stainless-steel exhaust systems into the import market, it’s easy to forget that muffler and related exhaust parts sales are still a lucrative service that can enhance any profit and loss statement. Muffler replacements can be profitable at any skill or
Seasonal Service
It’s that time of year again. Time to start promoting seasonal service checks. So before family hits the road for vacation with gas possibly hitting $3 per gallon, here are some service items that should be checked. TIRES Tires obviously play a very important role in safe driving because of their affect on traction, handling
Volvo Service And Driveability: Ways to Simplify Repairs and Promote Maintenance
Keeping a record of scheduled maintenance and service repairs is probably the best selling feature when the time comes to trade or sell a vehicle. You know the type: They baby their car, and their friends and family want first dibs when they decide to sell it. In most cases, that level of upkeep is