Identifix Celebrates 20th Anniversary
Identifix, one of the nation’s premier sources of online and hotline diagnostic and repair information, recently announced that the company is celebrating 20 years of servicing independent repair shops.
News Update: Adrian Smith Appointed GM of Brembo North America
Brembo North America (BNA) recently appointed Adrian Smith as general manager of its North American operations with responsibility for its three offices in Costa Mesa, Detroit and Charlotte, NC. Previously, Smith served as technical director of Brembo SpA based in Curno, Italy, where he was responsible for a staff of 240 engineers and core engineering
Point of View: This is Customer Service?
Sometimes I can be a little opinionated, and sometimes I can be a little cranky. Today is one of those days when I am both. I am a simple consumer: I am a BIG fan of GREAT customer service and I HATE BAD CUSTOMER SERVICE. I recently tested the customer service-ability of one of the
Hunter’s New WinSI Inspection Lane Software Adds Service, Sales and Management Capabilities
The next generation of WinSI software for Hunter’s PC-based automated brake, sideslip and suspension systems introduces five new or upgraded capabilities that expand the systems’ service, shop management and merchandising capabilities. An upgrade version of the software is available for shops with Hunter PC-based Inspection Lane equipment already installed.
Tech Tip: Putting The ‘Brakes’ on a Common Customer Complaint
Warped rotors are probably one of the most common complaints made to shop owners and technicians who repair and service brake systems. The less confident or sophisticated driver may complain that when he hits the brakes, "my pedal pulses," "the vehicle chucks during a stop" or "it shakes my teeth during braking." Generally, a quick turn of the rotors and some fresh pads cures the pulsation complaint and down the road goes another satisfied customer.
Metalworking Master and Street Rod Fabricator Ron Covell to Make Daily Appearances in Miller’s Booth at SEMA Show
Miller Electric Mfg. Co. announces that metalworker and street rod fabricator Ron Covell will be making daily appearances in Miller’s booth at this year’s SEMA Show taking place in Las Vegas, Oct. 30-Nov. 2, 2007. Using Miller’s latest welding and cutting equipment, Covell will demonstrate his metalworking tips and techniques as he fabricates a custom ’32 Ford grille and motorcycle gas tank throughout the week.
KTI to Display Headache-Curing, Time-Saving, Profit-Generating Tools at AAPEX 2007
K-Tool International (KTI), a manufacturer of tools for the automotive aftermarket and professional mechanic, will feature a variety of innovative hand tools and specialty equipment while displaying at the 2007 AAPEX show in Las Vegas from October 30-November 1.
Get it Straight
Customers these days are pickier than ever about the work performed on their vehicles —and an alignment isn’t an exception. If customers aren’t satisfied with how their cars ride, steer and handle after driving them out of your shop, you’ll likely see those customers again — for the redo. What follows are some simple steps
Tech Update: Warped Rotor Syndrome
Putting The ‘Brakes’ on A Common Customer Complaint Warped rotors are probably one of the most common complaints made to shop owners and technicians who repair and service brake systems. The less confident or sophisticated driver may complain that when he hits the brakes, “my pedal pulses,” “the vehicle chucks during a stop” or “it
Foreign Affairs: Probing Around Subaru Electrical Systems
With station wagons, small multi-purpose trucks and high-powered sports models in its product mix, Subaru has become an obvious choice for multi-use purchasers. And, by building one basic platform with all of the right stuff, Subaru has been able to concentrate on quality. That brings us to the topic of this article, Subaru electrical systems.