Archie Manning to Keynote ASRW Events – NACE and CARS
The Automotive Service Association (ASA), sponsor of the recently created Automotive Service & Repair Week (ASRW), as well as the International Autobody Congress & Exposition (NACE) and the Congress of Automotive Repair & Service (CARS), is pleased to announce that Archie Manning, All-American Quarterback and NFL MVP, will be the 2008 keynote speaker at the Opening General Session taking place ….
ASA Publishes Shop Owner Guidelines for Easier Extended Service Plan Processing
The Automotive Service Association (ASA) has announced a new member benefit for ASA shop owners who accept extended warranty work from their customers. Outlining common practices of extended service plans (ESPs), ASA’s guidelines include a number of tips and recommendations to help streamline the repair process and ensure a positive experience for the customer as well as the repair facility ….
Tech Tip: Noise, Vibration and Harshness Diagnosis
Since the earliest days of the automotive service business, "squeak and rattle" diagnostics has become a euphemism for low-profit, nuisance repair work. Unfortunately for those of us in the auto repair business, even our best customers have the occasional need for noise, vibration and harshness (NVH) diagnostics. On the plus side, if NVH diagnostics are approached in a methodical manner, profitability and customer satisfaction can be greatly improved.
ASE Announces that June 9-15, 2008 is Automotive Service Professionals Week
The National Institute for Automotive Service Excellence (ASE) has declared June 9-15, 2008 as National Automotive Service Professionals Week. Building on the success of Automotive Service Professionals Day established in 2001, ASE launched National Automotive Service Professional’s Week in 2005 to honor the commitment and dedication of automotive, truck and collision technicians, along with parts specialists and other support professionals who serve the motoring public.
Diagnostic Solutions: Noise, Vibration & Harshness Diagnosis
Since the earliest days of the automotive service business, “squeak and rattle” diagnostics has become a euphemism for low-profit, nuisance repair work. Unfortunately for those of us in the auto repair business, even our best customers have the occasional need for noise, vibration and harshness (NVH) diagnostics. On the plus side, if NVH diagnostics are
News Update
Ingenuity Welcome At Johnson Controls
New Mexico Legislators Urged to Eliminate Super Warranty from Clean Car Program
The Automotive Service Association (ASA) has urged independent automotive repairers in New Mexico to contact their state legislators in response to the recent approval of the Clean Car Program in New Mexico.
Training Program Updates
State-of-the-art automotive technology doesn’t do anybody much good if technicians can’t get the training they need to fix and maintain today’s systems. Unfortunately, in recent years there has been an industry-wide trend to axe training programs. Parts suppliers are under tremendous price pressure these days, and most are looking for ways to cut costs where
Management: Trained Techs at Your Service
The issue of the number of technicians needed for our service and repair market is one that generates plenty of discussion. Some in our industry proclaim that there is a technician shortage of approximately 100,000. Others claim the number is closer to 60,000. Others still, will argue that there is no shortage of techs at all.
Zurich Hosts 5th Annual Industry Conference
Zurich, one of the world’s largest property-casualty insurance companies, held its 5th Annual Aftermarket Industry Conference on November 2 at the Four Seasons in Las Vegas during the Automotive Aftermarket Industry Week. Each year, Zurich brings industry leaders together and offers attendees the opportunity to network, learn from each other and address key industry issues.