Customers for Life: The Key to Earning Customer Loyalty and Trust
Nothing about your business is guaranteed. The number of repair orders you write each day, the number of vehicles you service per month, the amount of money you’ll spend on tools, equipment and supplies, the amount of time you’ll spend working on and in your business, or your year-end profit. You know all too well
Marketing Mufflers: Muffler Replacements Are a Fast, Easy Way to Improve Your Shop’s Bottom Line
Have muffler inspections become a low-priority undercar service in your shop? With the introduction of stainless-steel exhaust systems into the import market, it’s easy to forget that muffler and related exhaust parts sales are still a lucrative service that can enhance any profit and loss statement. Muffler replacements can be profitable at any skill or
How’s Business?…Gas Prices Aren’t Helping
After a robust 2004, optimism among repair shop owners was extremely high when we surveyed readers in January 2005. Three months later, with gas prices consistently above $2 per gallon, the mood is changing. During the first week of April, we faxed a survey to 3,000 automotive service and repair shop owners across the country
Servicing Cartridge FWD Wheel Bearings
Early front-wheel-drive wheel bearing service was difficult and time intensive. The most common arrangement was a pair of tapered roller bearings similar to that of a rear-wheel-drive vehicle, but with a spacer between the bearings. Servicing this arrangement took time and often special tools. Of course, an axle shaft went through the bearings and spacer.
Detection Equipment is Key to Finding Refrigerant Leaks
Refrigerant leaks are the number one cause of poor A/C cooling performance. The amount of refrigerant in an A/C system is critical for proper cooling. Any loss of refrigerant reduces the system’s ability to transfer heat, causing the compressor to work harder and the system to cool less efficiently. To make matters worse, the refrigerant
Criminal Inspection Update
Since my last column titled “Criminal Inspections,” I have received a lot of email about the status of the case and how this case will affect other shops. The case has yet to go to trial (at the time of printing), but I did get a chance to talk the shop manager’s lawyer. As far
Are You Aware?… April is Designated as National Car Care Month
Did you know that next month is National Car Care Month (NCCM)? Do you have any activities or an event planned to take part in this campaign? If not, it’s not too late ‹ there’s still time to plan something for your shop. You can produce a small event with a vehicle check lane in
The Lube, Oil and Filter Market
As with everything else under the automotive sun, technology is changing the lube, oil and filter market. To be more specific, modern technology is making it possible to use the vehicle’s on-board engine management system to mathematically determine the length of an oil change interval. At the most basic level, the PCM simply adds up
Preventive Maintenance Pays Multiple Dividends
Oftentimes, the difference between winning or losing and succeeding or failing is in the details. If you apply this principle to your shop, you’ll find that you won’t have to search far for ways to grow your business. Take preventive vehicle maintenance, for example. Every vehicle that enters your bays represents an opportunity to better
Getting “Tuned” Into Exhaust System Service Opportunities
Although stainless steel exhaust systems have reduced the number of exhaust system replacements, it’s important to remember that regular exhaust system inspections remain an integral part of import service. When inspecting an exhaust system, remember that the exhaust pipe and muffler must: Help “tune” the engine for peak performance; Reduce noise to legal levels; Meet