RTI Offers Service Tips to Get Your Coolant Exchange Machines Ready for Fall Weather
Now is a good time to take a few minutes to check your MCX Coolant Exchange Machine to ensure that it’s in good shape and ready for the upcoming peak coolant service season.
North Carolina Shop Owner Wins Tool Box from Mac Tools in autocarepro:news Tool Giveaway
Nicole Johnson was recently named the winner in the autocarepro:news August Tool Giveaway sponsored by Mac Tools. Johnson, owner of Nantahala Tire & Car Care in Highlands, NC, will receive a Chip Foose Special Edition Toolbox and Tool Set from Mac Tools.
Hennessy Opens ‘University’ on Website
Hennessy Industries has added Hennessy University, a free web-based training module for Coats brand wheel service and equipment, to its website. Hennessy University features modules on Coats accessories and equipment, and has seen more than 500 technicians complete some 3,000 course modules thus far this year.
Tech Tip: Knocking Sound from Cadillac Catera’s A/C Compressor
Some customers may comment on a knocking sound from the air conditioning compressor. This condition may be caused by an internal tolerance stack-up in the compressor.
CARQUEST Auto Parts Narrows the 2006 Excellence Award to 11 Finalists
The CARQUEST Excellence Award seeks to recognize the independent automobile service business that, through the course of everyday service excellence, exemplifies the professionalism necessary to build public understanding and respect for people working in auto service today.
AP Exhaust Introduces New Xlerator Performance Exhaust Products Catalog
AP Exhaust Products Inc. announces the release of a new Xlerator Performance Exhaust products catalog. This catalog features updated cat-back performance exhaust systems for late-model cars and pickup truck applications.
Perspectives: Can Your Shop Handle More Cars?
Recently, I received an e-mail with a subject line that read, “Automotive Repair Crisis Grows as Number of Vehicles Per Service Bay Reaches Record High in 2006.” According to the Aftermarket Annual 2006/2007, a study from Lang Marketing Resources, Inc. (www.langmarketing.com) the number of cars and light trucks on U.S. roads has increased by more
Viewpoint: Empathy and Old Ladies
In 1994, I was working at major chain repair/tire shop in Birmingham MI, as a service writer. I had not been there too long and was just learning the ropes. The shop was located in an affluent suburb of Detroit. The customers were a mixture of old money, new money and retiree money from folks
High-Performance Brake Pads
Friction and Fiction “I would like a more aggressive or high-performance brake pad.” If you work at a typical shop you will hear this statement at least once a week. It is a complex request that requires a line of questioning to flush out what the customer wants, needs and expects. “Aggressive”, “high performance” and
Mitch’s World
High Noon at the Schneider Corral I pushed the office door open and walked out into the middle of the driveway. I turned to my left and looked out toward the arroyo. That’s when I first saw the dark outline of a man walking up the hill toward me. The sun was in my eyes