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The Heat Is On…Helping Your Customers and Their Vehicles Keep Their “Cool”

What brings customers in for cooling system repairs? Usually, it’s a cooling system problem. No vehicle will go very far if its cooling system isn’t working. Sooner or later, the engine will overheat – possibly with dire results. Severe overheating can damage the cylinder head, head gasket, pistons, cylinders and/or valve guides. Many motorists don’t

Diagnostic Dilemmas: Code Talking

This being the 60th anniversary of the end World War II, I’ve seen several television programs and movies about how Navajo Indians used their native language to relay a simple military code in the war’s Pacific theater. In order to break any code, it’s important to understand the language in which it’s transmitted. The Navajo

Battery, Charging & Ignition System Diagnosis: Getting Around those Difficult-To-Diagnose Faults

What do you really need to know about diagnosing and repairing starting, charging and ignition systems? Basically two things: that electrical and ignition problems are often difficult to diagnose (especially intermittent faults), and that a lot of electrical and ignition parts are unnecessarily replaced in an attempt to repair problems that are hard to diagnose.

Spark Plugs: Profit in Plugs

The biggest improvement in spark plug technology came in 1985 when the first generation “long life” plugs with platinum or gold-palladium electrodes hit the market. Up to this point, electrode wear usually dictated when a set of plugs had to be replaced. With standard nickel alloy electrodes, the spark gap between the center and ground

Aftermarket Update

Las Vegas – It’s on everyone’s mind: How do you find better customers? That question was posed during a special event held during Independent Warehouse Distributors’ (IWD) recent national membership meeting. IWD’s meeting, held March 30 through April 1, was the 20th annual such meeting for the Connecticut-based program group. It was held at the

Diagnostic Dilemmas: Navigating OBD II Scan Tool Diagnostics

Although some hybrid OBD I/OBD II versions existed as early as 1994, the current version of OBD II was introduced in 1996. Because OBD II is a scan tool-based diagnostic system, diagnostic techs have become much more reliant upon the scan tool as a primary method of diagnosing malfunction indicator light (MIL) issues. In addition

OBD II Diagnostics: Checking into Mode $06

In this scan tool diagnostics article, we take a look at Mode $06 functions which govern non-continuous monitors (EVAP, catalyst, EGR, etc.)

Engine Maintenance: Head Gasket Failure Symptoms and Diagnosis

Over the last decade, the engines that have been used in the Honda and Acura line of cars and SUVs not only deliver many miles of service, but their performance level sets a standard that few car makers in their class have been able to match. Additional proof of both the reliability and potential of

Diagnostic Dilemmas: The Effects of Warm-Up Laps on a Running Engine

Most diagnostic technicians have experienced the frustrations of troubleshooting temperature-related engine performance problems. All too often, the true nature of the problem is concealed by the very fact that it occurs only at specific engine temperatures. If the engine quickly passes through the critical temperature range needed to duplicate the problem, the problem can easily