What Image Does Your Business Project? Tactics To Improve Customer Satisfaction
There are more than 175,000 automotive repair shops in the U.S., so how can shop owners differentiate themselves and stand out from the competition? While having the most up-to-date technology and talked-about customer service is always beneficial, sometimes a more simple solution can help to improve the customer experience and your shop’s bottom line.
Successful 2013 APA Conference Delivers Networking Opportunities And Business-Building Tools, Awards Vendors
Automotive Parts Associates’ (APA) 32nd annual Shareholders’ & Manufacturers’ Conference, held March 14-16 in St. Augustine, FL, boasted 310 people in attendance, building on the momentum of last year’s successful event.
Protecting Your Business With The Right Insurance
Running a business is expensive and the capital that you’ve poured into your company can disappear in an instant if a major weather event damages your offices, or if someone in your shop gets injured while on the job.
Uni-Select Convention Attendees Hear How To Put ‘Rock And Roll’ Into Their Businesses
Attendees of Uni-Select’s first North American convention at Wynn Las Vegas learned from business leaders in other industries how providing fantastic service and a unique experience will position their businesses leaps and bounds ahead of the competition.
Tenneco Offers Exclusive Promotions And Rewards To Members Of Business-Building Expert Plus Program
Tenneco has announced a comprehensive 2013 Expert Plus dealer loyalty program, including increased consumer offers and trade rewards, new point-of-sale merchandising and a full calendar of exclusive promotions designed to help continuously drive new ride and emissions control sales to members.
Can Your Auto Repair Business Run Without You?
I received a distressing email the other day from a fellow shop owner. The shop owner stated in his email that he was scheduled for surgery the next day, and asked if I knew of a tech who was looking for temporary work. He went on to say that his other tech (a full time Police Officer), works at his shop between shifts, and with him out of commission due to surgery, he will need help in the shop. This shop owner fills in when the tech is working at his other job. This shop owner has been in business for more than 25 years and is well into his fifties. What’s wrong with this picture?
Oceanside Transmission: Specialization And A Unique Business Plan Foster Partnerships With Other General Repair Shops
While Oceanside Transmission has been in business since 1989, the way Owner Dean Kuhn does business hasn’t changed. Gone are the transmission-only shops of the past; to survive, a change in business model was a must.
Editor’s Notebook: What Keeps You Up At Night? Overcoming Next Year’s Biggest Business Challenges
As the year winds down, it’s not uncommon to think about challenges in the year ahead and how you will be addressing them. We often hear that the things that keep shop owners awake at night include those issues that relate to profitability, productivity and shop operations/expenses.
New Snap-on Flexible Neck MIG Torch A ‘Must Have’ To Improve Welding Business
Welding jobs can be time consuming without the proper tools. The new Snap-on Flexible Neck MIG Torch (CKS15FN1030) allows users to weld the top of an exhaust pipe without lowering the exhaust system, increasing productivity so welding jobs can be completed more efficiently, said the company.
Don’t Let Discounts Kill Your Business
The effects of the recent Great Recession have left many people with a sense of uncertainty over the economy. Perceived consumer attitude is pressuring some companies into lowering prices or offering discounts in order to attract new consumers or to maintain their customer base. I would urge all businesses to seriously consider and examine the effects of price reductions and discounting.