Turn Repair Accountability into Service Profitability
Want to inject some new enthusiasm into your business? Showcase your technicians’ diagnostic skills and repair ability? Boost your shop’s bottom line? Set your shop apart from the competition? Elevate your image within the community? Increase your customer service levels? If you said yes to one or more of these questions, then listen up. With
Handling Damage & Warranty Issues
Mrs. Jones’ car is being backed out of the bay after an oil change and Joe, the driver and tech, hits the wall with the car. The wall is fine, but the same can’t be said for Mrs. Jones’ car. I would never suggest that my way is the only way, but here is how
Salem on Service: Handling the Damage in the Shop
Mrs. Smith’s car is being backed out of the bay after an oil change and Joe, the driver and tech, hits the wall with the car. The wall is fine, but the same cannot be said for Mrs. Smith’s car. I would never suggest that my way is the only way, but here is how
American Honda Announces Launch of Online Parts Catalog and Ordering System
Torrance, CA – American Honda recently announced a new online parts catalog and ordering system provided as an enhancement to its Service Express website. The Service Express website, available to independent repair facilities on a subscription basis through participating Honda and Acura dealers, provides service and repair information for every OBD II-equipped Honda and Acura
‘Court’-ing Disaster
I just returned to the shop after what felt like the longest three hours of my life. I spent the afternoon in Small Claims Court, and while fascinating — the same kind of fascination that won’t allow you to look away when trains collide, planes fall out of the sky or fast-moving brush fires head