Mitch Schneider: Emotional Battery
For most of us, it has been a tough year. And, even if you are one of the “lucky” shop owners who have seen a rise in their year-end numbers – “lucky” as in where “opportunity” meets “preparation,” and all the skill, hard work, insight, discipline and determination that goes along with that kind of luck – it hasn’t been an easy year for the majority of your clients regardless of where you are.
Directions: Diagnosing Automotive Technician Concerns
In order to help you better understand the makeup of today’s technicians, Underhood Service conducted a survey that focused just on the technician.
Management: Creating a Buzz
Operating any business in today’s economic climate certainly brings with it many challenges. But tire dealers are met with a unique set of hurdles, not the least of which is consumers’ tightened budgets. You’ve probably been met with many customers who are trying to stretch their money – those driving on tires that are well past needing replaced, and those who refuse the majority of your repair recommendations, asking instead for the least expensive alternative ….
Tech Feature: Servicing Supplemental Restraint Systems
KABOOM!!! That’s kinda fun on the holidays isn’t it? Well, the pyrotechnics in a car can be satisfying as well. Satisfying to your wallet that is. I’m sure you’ve heard how "dangerous" air bags can be. Well they can be dangerous, but at the same time, they are pretty safe, too. An electronically controlled air bag requires a sufficient voltage and ground supplied to it or it will not detonate. Notice I specified "electronically controlled." There are some older models that were ….
Congress Discusses ‘Cash for Clunkers’ Program
With Congress returning to Capitol Hill to consider economic stimulus legislation for the automotive industry – and returning after the holidays to discuss a broader stimulus package – the concept of a fleet modernization program is receiving more attention from policymakers. Princeton University’s Dr. Alan Blinder, in a New York Times article published earlier in 2008, referred to this policy option as "Cash for Clunkers" – government payments to remove older, less-fuel-efficient or high-polluting vehicles from ….
Playing It Safe: Servicing Supplemental Restraint Systems
KABOOM!!! That’s kinda fun on the holidays isn’t it? Well, the pyrotechnics in a car can be satisfying as well. Satisfying to your wallet that is. I’m sure you’ve heard how “dangerous” air bags can be. Well they can be dangerous, but at the same time, they are pretty safe, too. An electronically controlled air
Management: 10 Benefits Valued Most by Employees
As you work harder, smarter and faster to overcome the effects of the economic downturn, you need all hands on deck. Everyone at your shop needs to be working together toward a common goal – providing the highest quality repairs and top-notch customer service so that your shop’s car count continues to increase and profits follow along an upward path ….
10 Benefits Valued Most By Employees
As you work harder, smarter and faster to overcome the effects of the economic downturn, you need all hands on deck. Everyone at your shop needs to be working together toward a common goal — providing the highest quality repairs and top-notch customer service so that your shop’s car count continues to increase and profits
Ringers Gloves Introduces New Products Just in Time for Christmas
As Christmas draws closer, sometimes shopping for the people on your Christmas list gets tougher and tougher. Why not fill their stockings and under their trees with some of the many quality products from Ringers Gloves?
Management: Build Customer Loyalty in Unconventional Ways
What do confections and car repair have in common? Not much, you say. But taking a cue from a Cleveland, OH, candy maker can bring some sweet success to your customer service strategies. A headline in the local Sunday paper caught my eye. It read: "Step aside, Willy Wonka. The legendary chocolate factory owner can’t compete with our own Dan Malley."