Management: Where Does the Small Shop Fit?
"Is MAP (Motorist Assurance Program) relevant to independent shop owners and automotive technicians?" That’s an increasingly common question from those who look over MAP’s member list and see the names of large chains. MAP is an inclusive organization. It seeks the involvement of all firms in the automotive parts and repair industry, regardless of size.
Management: 50 Tips to Improve Your Shop in 2008
Andrew Markel, editor of BRAKE & FRONT END magazine, offers 50 pointers that shop managers and technicians can use to improve their service shop in 2008.
Management: How Shop Managers Spend Their Time
Are you spending time on activities that will help you make money? Using Babcox Research, here is a look at how much time shop owners/managers spend each week on activities such as diagnosing problems, repairing vehicles, dealing with customers and dealing with suppliers. Data comes from the most recent survey of Brake & Front End readers.
Management: The Internet as a Shop Tool
During the the last few years, automotive aftermarket use of the Internet has continued to grow, making it a valuable business tool in automotive repair shops. Ask most techs and they’ll tell you the Internet in the past decade has been a useful tool for seeking specific repair information or chatting through e-mail with fellow technicians on a hard-to-diagnose repair.
Mitchell 1 Holds Management Training Workshop in Orlando
Mitchell 1 will hold the first of its four 2007 Management Training Workshops in Orlando, FL, on March 8-10, 2007, at the Rosen Plaza Hotel. The workshop will teach OnDemand 5 Manager and ManagerPlus users, who have been customers for six months or more, how to get the most out of their software.
Management: Simple Ways to Make Sure Your Shop is ‘Top of Mind’ with Your Customers
You’ve just finished your customer’s vehicle, but don’t let a simple, cost-effective advertising opportunity slip away. We’ve used a three-step in-house advertising plan for years, and we’ve always had a favorable response from our customers. Here are the nuts and bolts of the plan.
Management: Being Your Customers’ Personal Shopper
Parts shopping is a service you provide every day to every customer. It takes research and experience to be able to do it well, and when it’s not done well, the result is a comeback or a lost customer.
Management: Shop Appearance – A Few Cost-Effective Updates Will Make a Big Difference to Your Technicians and Customers
First impressions are everything, especially when it comes to new customers. The appearance of your shop is not only important to your customers, but it’s where your techs spend most of their time. If you want to make those two groups of people happy, read on.
Building a Shop Culture of Success
First, write out your plan for success. Next, be sure to train your entire team at the same time.
Your Shops’ Online Presence is Your Strongest Tool
Having a strong online presence is a crucial tool for shops in the industry to thrive in the digital age.
