Shop Management: Taking Image-Building To New Heights
If you think you’re doing a great job with customer service, you might want to think again. Dealerships in your area may have the upper hand. Toyota has launched "Image USA II," a dealership renovation program aimed at upgrading dealership exteriors and interiors with an emphasis on special customer "touch points" to provide a new dealership "experience."
Shop Management: Uncovering Missed Service
Uncovering missed service can bring an instant profit, while at the same time resulting in customer gratification. Unfortunately, some services are often overlooked in our daily routine. It’s easy to gain tunnel vision in this business, only fixing what the car came in for, while ignoring the rest of the vehicle. Whether it’s because of time constraints, or some other reason, some services just get forgotten about.
Shop Management: Time for Sale
If you do not charge for diagnostic time to diagnosis undercar problems, you might as well put a sign on the door that says "ROB ME."
Shop Management: Using Words as Tools, not Weapons
Dealing with other people can be one of the seemingly most difficult things to do. With all the different personalities, at times it can seem nearly impossible. Mostly, I believe the problems arise from a communications breakdown. One person tries voice their view and the other tries to voice theirs right back.
Shop Management: What Women Say …
When a female customer visits your shop with a problem vehicle, she is looking for more than just a repair. She is looking for trust. Trust that your service writer or technician will listen to her explain the vehicle trouble, trust that allows her to feel comfortable about asking any question, no matter how basic, and trust that she will receive the same consideration and price for a repair or service as a male customer.
Shop Management: Dining Out
Shop management lessons can be found in many places – even at the local seafood restaurant. I recently had an experience that caused me to reflect on how we conduct business at our repair facility. Let me start by saying that if there are two types of food that I love, they have to be
BOLT ON TECHNOLOGY Unveils New Website Product and Management Training Courses for Repair Shops
Pit Stop provides automotive repair shop owner/operators with a professional-looking, customizable website that connects seamlessly with their shop’s management system.
Bosch to Offer Shop-Ware Management, Customer Interaction Platform
The new partnership will provide independent Bosch Car Service shops in North America with special access to the Shop-Ware platform.
Management: Jump Starting Your Repair Shop in 2010
It is no secret that 2009 was tough for a lot of repair shop owners.
However, 2010 is setting up to be a year of growth for many businesses and there is no reason yours cannot be a part of that.
Management: Setting Up a Website for Your Shop
We’ve got one, your competition probably has one, even Danica wants you to have one. So what’s stopping you from getting one? A shop website, that is.