Finding New Recruits: Hiring New Techs Involves Checking References and Interviewing Carefully
st of the time, a position in a small shop goes to someone who knows someone. This could be the friend of a customer, a former employee of a colleague or a friendly competitor (not so friendly, perhaps, if you are raiding its staff) or a recommendation by a supplier who knows your operation and
Oil Change Intervals
Oil Change Intervals
Internal Engine Repairs: Begin with Diagnosing Engine Failure Culprits
Saab engine technology has evolved through the years, but the same basic design of the original B202 engine is still used in today’s Saabs. When the 16-valve 2.0L engine (B202) was developed in 1984, I was one of 10 people chosen from the East Coast area by Saab in the United States to attend a
Technician Health and Safety: The Most Important Tool You’ll Ever Own
The life of an automobile technician is filled with many short- and long-term health hazards. The health offenses that I can recall throughout my career include: cuts to the hands, arms and face; burns on my hands and arms; flying debris in my eye; squirting fluid in my eye; breathing car-generated dust; breathing excess car
Compressors, Condensers & Refrigerant
Hot weather is just a few weeks away in many areas of the country, and that means plenty of air conditioning service opportunities. Years ago, A/C was considered a luxury. Now it’s a necessity. Automatic climate control systems use A/C year-round for defrost and dehumidification as well as cooling. Even so, it’s hot weather that
Volvo Service And Driveability: Ways to Simplify Repairs and Promote Maintenance
Keeping a record of scheduled maintenance and service repairs is probably the best selling feature when the time comes to trade or sell a vehicle. You know the type: They baby their car, and their friends and family want first dibs when they decide to sell it. In most cases, that level of upkeep is
Customer Service is Key at Stephens Automotive
In business for almost 10 years, Joe Stephens puts his customers first. Quality repairs keep them coming back – and telling their friends and family. For Illinois shop owner Joe Stephens, it’s not just about fixing cars. His goal is to not only provide his customers with quality repairs, but to educate them as well.
Renewable Fuel to Get You On the Road Again
Lying in bed last month about 1:30 a.m. while listening to one of my favorite radio talk show programs, “Coast To Coast A.M. with Art Bell,” I heard the distinct voice of country legend and environmentalist Willie Nelson who was touting his biodiesel fuel brand and his biodiesel-fueled tour bus. According to Nelson, just by
Engine Maintenance: Head Gasket Failure Symptoms and Diagnosis
Over the last decade, the engines that have been used in the Honda and Acura line of cars and SUVs not only deliver many miles of service, but their performance level sets a standard that few car makers in their class have been able to match. Additional proof of both the reliability and potential of
Missed Services
Uncovering missed service can bring an instant profit, while at the same time resulting in customer gratification. Unfortunately, some services are often overlooked in our daily routine. It’s easy to gain tunnel vision in this business, only fixing what the car came in for, while ignoring the rest of the vehicle. Whether it’s because of