Your Business is a ‘People’ Business
As providers of high-quality, efficient repairs on import nameplates, you are also discerning buyers of premium parts, tools and equipment, purveyors of optimal customer service and smart businesspeople, so the way you run your business and your impressions of the marketplace truly make an impact. A recent readership study of ImportCar readers asked, “Do you
Alternators Are the Heart of Import Electrical Systems
In current SAE J1930 terminology, the “alternator” is now being referred to as a “generator.” Of course, this isn’t news for many import technicians because many imports have always been equipped with “generators” for several years. By either name, the alternator’s job has definitely become more complex during the past decade. Years ago, the typical
Volkswagen Brake, Suspension and Exhaust Repairs
The original Volkswagen Beetle changed a number of things for the maintenance technician. The muffler was part of the engine, the suspension consisted of front and rear torsion bars, and the brakes, though actually large for a car of the Bug’s weight, needed adjustment on a regular basis to make them safe. Things have changed
Servicing Volvo Climate Control Systems
Volvos built for the U.S. are equipped with a climate control system that comes standard in most models. The climate control system contains a function selector dial, driver and passenger temperature dials, a recirculated air switch, A/C on and off switch and a fan speed (blower motor) control switch (See photo 1). The heater-A/C blower
Hot Heads for Cool Cars
The numbers are not huge yet, but there is a growing demand for high-performance cylinder head work and other engine modifications on a variety of sport compact cars. The most popular nameplates are imports such as Honda, Acura and Mitsubishi, but coming on fast are Nissan, Toyota, Mazda, Subaru and Volkswagen – plus domestic models
Boosting Your Shop’s Competitive Edge
What are the building blocks of your shop’s success? Lately, have you thought about what factors are directly linked to your shop’s profitability? Such an evaluation will provide direction for new initiatives and put the spotlight on areas where improvements are needed. In a recent survey of ImportCar readers, we asked, “What changes will you
Servicing Brake Hydraulic Components
Anyone who works on brakes should be familiar with basic hydraulics and the various components that make up the hydraulic portion of the brake system. So if you’re not as familiar with this subject as you should be, keep reading and we’ll refresh your memory. We’ll start at the heart of the system, which is
Head Gasket Replacement
During some point in their service lives, most import engines built with cast-iron cylinder blocks and aluminum cylinder heads will need a cylinder head gasket replacement. The vulnerability of aluminum-head engines to head gasket failure is caused by the aluminum cylinder head expanding approximately 1.5 times more than the cast-iron block. Although measured in thousandths
Mazda Clutch Replacement and Installation Tips
As import specialists, our work can be both difficult and rewarding. We are required to perform a variety of repairs, ranging from routine maintenance to high-end diagnostics and troubleshooting, all of which require certain skill sets and equipment to accomplish. There are few professions that will have you using a high-tech, computer-driven labscope on one
Mending Hondas and Acuras with Quality OEM Parts
ho will pass along the news of their good experience. “There are very few things we use that aren’t factory,” Dan says, adding that their association with the local Honda dealership helps attract business. “We sell the jobs by pushing OEM parts. There are rare instances where we’ll offer a customer something that’s not an
Turn Repair Accountability into Service Profitability
Want to inject some new enthusiasm into your business? Showcase your technicians’ diagnostic skills and repair ability? Boost your shop’s bottom line? Set your shop apart from the competition? Elevate your image within the community? Increase your customer service levels? If you said yes to one or more of these questions, then listen up. With
Handling Damage & Warranty Issues
Mrs. Jones’ car is being backed out of the bay after an oil change and Joe, the driver and tech, hits the wall with the car. The wall is fine, but the same can’t be said for Mrs. Jones’ car. I would never suggest that my way is the only way, but here is how