Safe Shop: Employee Uniforms Increase Consumer Confidence
First impressions matter in every industry, and the automotive service aftermarket has its own set of challenges and needs. Extreme temperatures; compact spaces under hoods, under cars; and oily, heavy equipment and dirty parts can quickly and easily make for a grimy technician and messy shop appearance. Your employees define who you are and what
Editorial: You Might be an Engine Builder if…
We all know this is a tough business. Competition is more aggressive than ever and comes from all directions. Engines last longer than ever, it’s tougher to make a buck, you’ve got to work like a dog to make ends meet. So why in the world would anyone ever want to be an engine builder?
Joe Gibbs Driven Makes First Appearance as a Primary Sponsor of Joe Gibbs Racing Car
Joe Gibbs Driven, the automotive aftermarket division of Joe Gibbs Racing (JGR), will make its first appearance as a primary sponsor of a NASCAR NEXTEL Cup Series race car when JGR development driver Aric Almirola attempts to qualify for his first Nextel Cup race March 9 at Las Vegas Motor Speedway.
Shure’s Technician Sink Station Helps Keep Shops Clean
Shure’s Technician Sink Station is designed to match Shure workbenches and maximize organization and efficiency in today’s competitive and high-tech service repair environment. Stationary and wall-mounted units are available in multiple configurations.
Goodson Shop Supplies Introduces Black Light Zyglo Fluorescent Inspection Kit
The Black Light Zyglo Fluorescent Inspection Kit provides an extremely sensitive inspection method for virtually any non-porous material.
BWD Automotive Company Store is Now Open at www.bwdautomotive.com
BWD Automotive announces its online company store is now open for business at www.bwdautomotive.com … just select "BWD Apparel" at the bottom of the screen. It features a wide array of new apparel and promotional merchandise.
Odds and Ends: NYPD Blue Gets Some New Muscle
The New York Police Department is adding some muscle to its car fleet with 15 police versions of the 2006 Dodge Charger. In a flip of irony, this late-model Charger is kin to the 1969 model made famous as “The General Lee,” and was best remembered for outrunning a hapless sheriff in The Dukes of
Tech Tip: Curing Honda Rear Suspension Noise and ABS Pump Maladies
Certain 1988-2000 Civics may exhibit a clunk or squeak from the rear suspension when driven over rough or bumpy roads. The probable cause is a broken rear trailing arm bushing(s).
Shop Management: Concentrating on Customer Service
Female motorists are making more automotive service and repair decisions these days. Your shop needs to take certain steps to ensure that their repair experience is a positive one. In this article, I’ll highlight a few simple things that you can change or improve at your shop that may make your female customers feel more comfortable.
Shop Management: Uncovering Missed Service
Uncovering missed service can bring an instant profit, while at the same time resulting in customer gratification. Unfortunately, some services are often overlooked in our daily routine. It’s easy to gain tunnel vision in this business, only fixing what the car came in for, while ignoring the rest of the vehicle. Whether it’s because of time constraints, or some other reason, some services just get forgotten about.