Selling Service for Low-Maintenance Ignition Systems
ition system maintenance as long as it feels like it’s “running good.” In reality, spark plugs eventually develop high electrical resistance because the electrodes wear away. When this happens, the secondary ignition voltage will increase until the ignition coil, ignition cable, spark plug boot or spark plug develops a high-voltage leak. When a high-voltage leak
Peak Performance
As craftsmen dedicated to the profession of diagnosing, troubleshooting and repairing import vehicles, you know that it’s not so much what you do, but how well you do it, that elevates your shop to the top ranks of your field. Your high professional standards cultivate a loyal customer base, among which you’ve earned trust and
Searching for the Diagnostic Path
Most recently, I’ve found myself dealing with an increasing number of random, multiple-code complaints that involve computer operating strategies and networking communications issues in which the multiple trouble codes or DTCs tend to be symptomatic, rather than indicative, of a component failure. A basic illustration of what I’m talking about is a simple DTC 44,
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When we last ran the Underhood Service Repair Market Industry Profile in October 2002, the issues surrounding the shop owners’ right to gain repair and service information headlined that feature. Now, for the second time in two years, lawmakers are again being asked to step in and address the dispute regarding accessing data for repairing
News: Underhood Service
CARQUEST Selects 2004 TECH-NET Professional/ASE Technician of the Year Raleigh, NC – Richard Robb of Elkhorn, WI, has been named the 2004 TECH-NET Professional/ASE Technician of the Year. Owner of Hi-Tech Automotive, Robb is an ASE-certified master automobile technician with L-1 certification. He was selected for the award after meeting the criteria set by CARQUEST
Underhood Service: News
New Brochure Is A Perfect Teaching Tool The service advisor must educate customers about preventive maintenance and repair, and these professionals need tools to familiarize motorists with what’s under the hood and around the car. To make the service advisor’s job easier, the Car Care Council has developed a new brochure. Simply titled, Be Car
Ford Timing Belts & Chains
Timing belt and chain replacement is one service that isn’t going away any time soon. Most Ford engines with overhead cam timing belts have a recommended replacement interval of 60,000 miles to 120,000 miles depending on the application (see the chart on page 54). So if a customer is driving a vehicle that is more
Editor’s Notebook
With the month of June comes graduation ceremonies and commencement speeches that are filled with emotion and congratulatory remarks, words of encouragement, and challenges to graduates to fulfill their dreams, make their mark on society and change the world to make it a better place. These “dreams foster goals, and achievement brings success” messages should
Perspectives
What do you get when you cross Las Vegas and Automotive Aftermarket Industry Week? A working vacation worth taking this fall. You’ll find so much to see and do, you may not even go near a slot machine. In addition to coinciding with CARS, AAIW – which includes the AAPEX and SEMA shows – will
Muscling in on Restoration Work: Part 2
There’s a hot trend in the automotive aftermarket to return car owners to the past. Literally. Today, aging baby boomers are spending big money on “recapturing the rapture” of the cars of their youth. Just turn on your television any evening and you’re sure to find some type of automotive program on the cable and