Shop Management: Uncovering Missed Service
Uncovering missed service can bring an instant profit, while at the same time resulting in customer gratification. Unfortunately, some services are often overlooked in our daily routine. It’s easy to gain tunnel vision in this business, only fixing what the car came in for, while ignoring the rest of the vehicle. Whether it’s because of time constraints, or some other reason, some services just get forgotten about.
Shop Management: Time for Sale
If you do not charge for diagnostic time to diagnosis undercar problems, you might as well put a sign on the door that says "ROB ME."
Shop Management: Using Words as Tools, not Weapons
Dealing with other people can be one of the seemingly most difficult things to do. With all the different personalities, at times it can seem nearly impossible. Mostly, I believe the problems arise from a communications breakdown. One person tries voice their view and the other tries to voice theirs right back.
Shop Management: What Women Say …
When a female customer visits your shop with a problem vehicle, she is looking for more than just a repair. She is looking for trust. Trust that your service writer or technician will listen to her explain the vehicle trouble, trust that allows her to feel comfortable about asking any question, no matter how basic, and trust that she will receive the same consideration and price for a repair or service as a male customer.
Top Losses and Insurance Claims for Repair Shops
What are the leading causes of catastrophic claims and substantial losses for repair shops? When OSHA comes knocking, will you be ready?
Empowering Employees Through Employee Benefits
For the last several years, the latest employee management tool has been “empowerment." One way to improve job satisfaction is to educate and empower employees to make informed decisions, particularly in the benefits arena.
Polk Study Finds Rising Gas Prices Getting Personal
Consumers are telling auto manufacturers they want fuel-efficient vehicles; they are reducing how much they drive and they will factor the price of gas into decisions concerning both the timing and type of vehicles they purchase, according to results from a public opinion poll and forthcoming study by the Polk Center for Automotive Studies.
How’s Business? Overall, Business Looks Good
The signs that business will be good in 2005 continue to be apparent from the shop owner level. Optimism among repair shop owners remains as high as it’s ever been during the five years we’ve been tracking this data. Typically the busiest months for most shops are June, July and August and the survey results indicate the third quarter will be strong.