ACDelco Provides Spring Car Care Tips: It May be a Good Time to Inspect Your Shocks and Struts
Most owners know their vehicles require routine maintenance, including periodic inspection of their batteries, spark plugs, tires, windshield wipers, filters and fluids. But often the parts drivers can’t see – such as shock absorbers and struts, located under the vehicle – don’t get the attention they deserve.
Management: Our Business is Still a ‘People’ Business
Can you imagine a business where you didn’t talk to your customers? The orders would appear on the printer or the cars would be lined up in the parking lot each morning just waiting to be serviced.
Management: Loss Leader, Lost Cause?
It seems like there are always certain services that are routinely performed by repair facilities at a loss. Sure, they might generate enough revenue to pay for the direct expenses of doing the job, such as parts and technician labor, however, they often fail to make their needed contribution to the overhead expenses of owning the shop to begin with. It’s that failure to contribute to the bottom line profits that make the service a "loss" to the company.
America’s First Beater Rally Takes to the Road
America’s first beater rally takes to the road in three months time from New York. The event is based on a successful and hugely popular set of events from Europe. Teams have to acquire vehicles costing less than $250 and drive them across America.
Visteon A/C Tech Bulletin: Prevent Repeat Compressor Problems by Performing a Complete Repair
Automotive service shops often can avoid repeat repairs of air conditioning (A/C) compressors by replacing the compressor, condenser and other affected parts during the initial service occasion, according to Visteon Corporation, a manufacturer of original equipment-quality replacement A/C components.
Management: How Do You Spell Customer Service?
In running a successful import service business today, you need loyal, repeat customers. Just as importantly, you also need reliable, reputable suppliers. Any way you look at it, your parts suppliers play an important role in the day-to-day operation of your shop. So choosing suppliers should be a well-thought-out decision.
ASC Offers Advice on Selling Water Pumps
Typically, when a customer wants information on a water pump, you can be assured that it’s for real. It is not a comparison-shopping request that might end in a sale. Instead, it is a catastrophic failure and chances are the contact will end in a sale.
Management: Competition for Tomorrow’s Technicians Intensifies
Here’s the headline in my local paper, "Construction skills in high demand. Industry intensifies recruiting of high schoolers." The article goes on to say that many trade groups and employers are actively recruiting high school students to fill the growing need for plumbers, bricklayers, drywallers and other traditional trades.
Management: Tools for Selling Ride Control
It has been estimated by one ride control manufacturer that 80 percent of vehicles in junkyards still have their original shocks or strut units. Part of the reason is that selling shocks and struts is difficult. It is an item that when it wears, it does not cause the vehicle to stop running. When it does wear, the driver is usually not aware of how bad it really has become.
Management: Remember to Say ‘Thanks for a Job Well Done’
Money talks. But it’s not the only incentive to work at full capacity and peak efficiency. Employees can also be motivated to perform job responsibilities well with other incentives, particularly those that relate to their personal well-being and sense of self-worth.
Shop Management: Concentrating on Customer Service
Female motorists are making more automotive service and repair decisions these days. Your shop needs to take certain steps to ensure that their repair experience is a positive one. In this article, I’ll highlight a few simple things that you can change or improve at your shop that may make your female customers feel more comfortable.
Shop Management: Taking Image-Building To New Heights
If you think you’re doing a great job with customer service, you might want to think again. Dealerships in your area may have the upper hand. Toyota has launched "Image USA II," a dealership renovation program aimed at upgrading dealership exteriors and interiors with an emphasis on special customer "touch points" to provide a new dealership "experience."