News Update: DENSO Launches Summer Tune Up Campaign
DENSO Sales California is launching a summer sales campaign, “Tune In & Tune Up” to all DENSO warehouse distributors, jobber/counterpersons and service technicians. The program runs now through Sept. 30, 2006. DENSO is rewarding jobber/counterpersons and professional service technicians by offering them an opportunity to win electronic prizes for selling DENSO First Time First Fit
Diagnostic Solutions: Upgrades That Deliver Performance and Pizzazz
When To Sell Batteries
Publisher’s Perspective: Our Business is Still a ‘People’ Business
Earning the Title of ‘My Mechanic’ Over the last few weeks, I have had the opportunity to sit in on some focus groups with repair shop owners and managers, and some with service customers. The way focus groups work is you have about 10 people sitting around a table with a moderator who leads a
Shop Management: Good Vibrations
A Few Cost-Effective Updates Will Make a Big Difference to Your Technicians and Customers First impressions are everything, especially when it comes to new customers. The appearance of your shop is not only important to your customers, but it’s where your techs spend most of their time. If you want to make those two groups
Hurricane Aftermath
May Be Closer to Home Than You Think By now, you’ve seen probably hundreds of reports detailing the destruction left behind by Hurricanes Katrina and Rita. Destruction to homes, businesses, human lives. The toll is immeasurable to those who were directly affected. To help ease the effects of these tragedies, there has been an outpouring
The Heat Is On…Helping Your Customers and Their Vehicles Keep Their “Cool”
What brings customers in for cooling system repairs? Usually, it’s a cooling system problem. No vehicle will go very far if its cooling system isn’t working. Sooner or later, the engine will overheat – possibly with dire results. Severe overheating can damage the cylinder head, head gasket, pistons, cylinders and/or valve guides. Many motorists don’t
Austrian MotorsThriving on Mercedes-Benz Repair
Most every motorist with a responsible job and a family to take care of – and many other things on their mind – usually relies on the expertise of their automotive service provider to keep their car or SUV running smoothly. More so, owners of sophisticated high-end vehicles know that they have little time and
Finding New Recruits: Hiring New Techs Involves Checking References and Interviewing Carefully
st of the time, a position in a small shop goes to someone who knows someone. This could be the friend of a customer, a former employee of a colleague or a friendly competitor (not so friendly, perhaps, if you are raiding its staff) or a recommendation by a supplier who knows your operation and
Compressors, Condensers & Refrigerant
Hot weather is just a few weeks away in many areas of the country, and that means plenty of air conditioning service opportunities. Years ago, A/C was considered a luxury. Now it’s a necessity. Automatic climate control systems use A/C year-round for defrost and dehumidification as well as cooling. Even so, it’s hot weather that