Selling Services: Selling the Scope to Your Customer
While replacing a blown head gasket and re-torquing the head bolts, you reach into your tool box and grab your 1/2-inch impact and rattle the bolts down. Just kidding! You would reach for your torque wrench and accurately follow the manufacturer recommendations for torque patterns and values. To guarantee a quality repair, an accurate torque
Ninety-Nine Times Out of a Hundred…
Let’s face it: all of us occasionally get that haunting feeling of inadequacy when a simple pattern failure turns into “rocket science.” Like most technicians, my rocket science feeling happens most often when the problem at hand doesn’t fit within the confines of my previous experience. Ninety-nine times out of 100, my experience works to
Directions
Edward Sunkin has been the editor of Underhood Service since April of 1999. He has been a member of the Babcox family of automotive aftermarket publications beginning in December 1994, when he joined the jobber/parts specialist magazine Counterman as an associate editor. Edward also spent three years as managing editor Engine Builder, learning about the
Carter Helps Aftermarket Professionals Eliminate Fuel Delivery Service Comebacks and Product Returns
Carter Fuel Delivery Products recently unveiled its new Fuel Tech Solutions program that includes timesaving replacement fuel system components and assemblies that address common fuel delivery problems encountered by technicians on millions of late-model applications.
Carley’s Corner: Sorry Charlie, No More Free Auto Repair Advice
As technical editor for Babcox, I frequently receive e-mails and letters from readers who ask me for free auto repair advice. Most of these requests are not from professional automotive technicians, but from motorists who have seen one of our publications while visiting a service facility somewhere. One guy in particular seems to think I’m
Diagnostic Dilemmas: Navigating OBD II Scan Tool Diagnostics
Although some hybrid OBD I/OBD II versions existed as early as 1994, the current version of OBD II was introduced in 1996. Because OBD II is a scan tool-based diagnostic system, diagnostic techs have become much more reliant upon the scan tool as a primary method of diagnosing malfunction indicator light (MIL) issues. In addition
A/C Update
The Mobile Air Conditioning Society (MACS) 25th Anniversary Convention and Trade Show is a great event for shop owners and technicians to learn about the latest trends in air conditioning technology and to see the latest A/C service products and equipment. This year’s show was held in Las Vegas February 1-3. One question that came
Why Go Digital? For Precision and Protection
These days, no matter what kind of automotive repair work you specialize in, virtually every system has a certain amount of electronics. Consequently, one diagnostic tool every technician needs is a digital multimeter. To figure out electrical and electronic problems, you have to “see” what’s going on inside the circuits and components. Trouble is, you
Searching for the Diagnostic Path
Most recently, I’ve found myself dealing with an increasing number of random, multiple-code complaints that involve computer operating strategies and networking communications issues in which the multiple trouble codes or DTCs tend to be symptomatic, rather than indicative, of a component failure. A basic illustration of what I’m talking about is a simple DTC 44,
2004 Underhood Service Repair Market Industry Profile
Welcome to the 2004 Underhood Service Repair Market Industry Profile, our in-depth report of the independent automotive repair market. Our profile below highlights many elements that are a part of doing business in today’s repair shops. The information presented is a good indicator to make short-term predictions about these independent automotive repair shops. It’s also