Dorman Offers Helpful Pointers for Inspecting, Diagnosing and Servicing Clock Springs
A clock spring isn’t related to the clock and it doesn’t have spring in it. However, it is found on every single vehicle, both import and domestic, produced since 1994. Dorman Products offers the following instructional pointers for technicians servicing clock springs.
Management: Simple Ways to Make Sure Your Shop is ‘Top of Mind’ with Your Customers
You’ve just finished your customer’s vehicle, but don’t let a simple, cost-effective advertising opportunity slip away. We’ve used a three-step in-house advertising plan for years, and we’ve always had a favorable response from our customers. Here are the nuts and bolts of the plan.
Mitch Schneider: Got a Minute? When Customers Steal Your Precious Time
I just watched one of the most frustrating blocks of time I’ve ever spent evaporate as I found myself explaining the how, why and how much of an engine failure to someone who would be far more comfortable discussing the intricacies of a Mozart Concerto.
Mitch Schneider: High Noon at the Schneider Corral
I pushed the office door open and walked out into the middle of the driveway. I turned to my left and looked out toward the arroyo. That’s when I first saw the dark outline of a man walking up the hill toward me. The sun was in my eyes and I had to squint in order to try and make out who or what was coming my way. I took a deep breath and made the choice to meet my destiny, whatever it might be, head on.
Survey: If you were to purchase a toolbox, what graphic scheme would compel you to buy?
To be successful in today’s marketplace, it’s important to have a toolbox that allows you to store your tools in an organized manner in one central location. Click HERE to let us know what graphic schemes would compel you to make a toolbox purchase.
Quaker State Dispels Some Motor Oil Myths
Dispelling some motor oil myths will allow you to educate your customers the next time you hear a myth.
Management: Technicians Represent the Fabric of Automotive Repair Excellence
Finding and keeping good technicians tops the "main concerns" list of most automotive service providers today. Not only are technicians responsible for servicing and repairing a growing import car population, but they play a crucial role in a shop’s overall customer service experience, so they are your most valued resources.
RTI Offers Service Tips to Get Your Coolant Exchange Machines Ready for Fall Weather
Now is a good time to take a few minutes to check your MCX Coolant Exchange Machine to ensure that it’s in good shape and ready for the upcoming peak coolant service season.
Mitch Schneider: Experiencing One of those ‘Brunswick Days’
I call them "Brunswick Days." You know, those days where accomplishing anything feels as if it would be easier to go to the local bowling alley, pick out a ball, tuck it under your arm, head for the closest hardware store, pick up a 25′ roll of garden hose, head back to the shop and then proceed to blow the ball through the hose until it exits at the other end.
Management: Who Will Fix Cars 10 Years from Now?
I am so tired of hearing about the technician shortage. If this industry is in such dire peril of not having enough technicians today and tomorrow, why the heck aren’t more people in this business doing something to improve the situation?
Mitch Schneider: Out of Sight, Out of Mind …
It’s strange, the way things work out. How one seemingly isolated, non-related event can force you to confront the impossibly complex way virtually everything in our world is tied together.
KYB Offers Shock and Strut Selling Pointers
Statistics show that you’re probably not selling as many shocks and struts as you could. Maybe it’s because you haven’t considered the possible opportunities?